Refund and Returns Policy

Effective Date: December 6, 2024

Overview

At Virocartech.com, we are committed to ensuring your satisfaction. This Refund and Returns Policy explains the terms for returning items, requesting refunds, and obtaining replacements.

Eligibility for Returns

  • Products must be returned within 30 days of delivery.
  • Items must be unused, in original packaging, and include proof of purchase.
  • Items damaged due to customer negligence or misuse are not eligible for returns.

Non-Returnable Items

  • Clearance items, custom orders, and promotional items.
  • Gift cards and digital products.

Refund Process

  • Refunds are processed within 7-14 business days after the returned item has been inspected and approved.
  • Original shipping costs are non-refundable, except in cases of defective or incorrect items.
  • Partial refunds may be issued for items that show signs of use or damage.

Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 7 days of delivery by emailing info@virocartech.com.
  2. Include your order number, photos of the damaged product, and a description of the issue.
  3. Once verified, we will arrange for a replacement, repair, or refund.

Return Process

  1. Contact Us: Email info@virocartech.com with your order details and reason for the return.
  2. Follow Instructions: Our team will provide a return authorization and shipping instructions.
  3. Ship the Product: Securely package the item and send it to the return address provided.
  4. Refund or Replacement: Once received and inspected, your request will be processed promptly.

Contact Information

For any questions or support regarding returns and refunds, contact us: